Customer
welfare
What a charged phone means at the end of a night, and the part venues on the ZAPT network play in getting people home safely.
The night runs on one battery
A night out runs through the phone. Transport is an app, payment is contactless, the train ticket is a QR code, and the friend waiting up is a message away. By last orders, everything a customer needs to get home safely lives in one battery that has been draining since breakfast. This statement is about that battery: what dies with it, and what a kiosk in the room changes at the end of the night.
When the battery dies at night
A dead phone at midnight is a welfare problem before it is a convenience problem. The research is blunt about it.
82%
of 18 to 24 year olds feel unsafe on a night out once their phone is dead or dying.1
1 in 2
women feel unsafe walking alone after dark in a busy public place. Among men it is 1 in 5.2
9%
of UK payments are made in cash. The taxi, the ticket and the tab all live behind a screen.3
What switches off with the phone
At midnight a phone at 2% takes four things down with it.
One rental changes how a night ends
A customer who feels unsafe with a dying phone has the fix within reach of the bar. Staff hand over a power bank, and every route home switches back on.
2% at closing time
Charged from the kiosk
Taxi booked
Ordered, tracked and paid from their own phone.
Route on screen
The last train, the night bus and the walk from the stop.
Reachable
Shared location and the safely home text, all the way to the door.
Beside the welfare work venues already do
Late-night venues already run serious welfare practice. Charging belongs beside it, because every one of these schemes ends with the same instruction: get the customer home safely.
Beyond last orders
The same welfare case follows customers through the rest of the network. The gym member leaving a late session for a dark car park, the traveller checked into an unfamiliar city, the student whose night out splits them from their group: each one gets home the same way, with a phone that still switches on.
What hosting a kiosk says
A venue that hosts a kiosk keeps transport, payments, navigation and contact alive for every customer in the room. That sits alongside trained staff and the posters by the bar as part of how the venue looks after the people in it, and it belongs in the same welfare and licensing conversations.
Questions about the programme go to info@zaptpowerbanks.co.uk.